Returns & Refund Policy

Because every Palwink item is made to order, we do not accept returns or exchanges for sizing or change-of-mind purchases. Please review the product description and size information carefully before ordering. If you are unsure about sizing, contact us through our Contact page before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible through our Contact page. Include your order number, a clear description of the issue, and photos of the product and packaging where applicable. We will review the information and provide an appropriate resolution.

Order changes and cancellations

We begin processing made-to-order products soon after an order is placed. We generally cannot change or cancel an order once production has started. If you need help, contact us promptly; we cannot guarantee that a request can be completed.

Approved refunds

When a refund is approved, it is issued to the original payment method. The time required for the credit to appear depends on your bank or payment provider.

How to contact us

Use the form on our Contact page and include your order number so our team can review your request.