FAQ
Quick answers about ordering from Palwink.
How long does processing take?
Palwink products are made to order. Processing typically takes 7–10 business days.
How long does shipping take?
After processing, shipping typically takes 7–20 business days. Check the estimate shown at checkout for your order and destination.
When will tracking update?
Carrier tracking may need time to update after the shipping notification.
Can one order arrive in multiple packages?
Yes. Items may be produced or shipped separately, so you may receive more than one package and tracking number.
Can I change my order?
We begin processing orders soon after they are placed. We generally cannot add, remove, or change items once processing has started.
Can I return an item because the size does not fit?
Because products are made to order, we do not accept returns or exchanges for sizing. Please review the product information carefully and contact us before ordering if you have a sizing question.
What if my item is damaged or incorrect?
Use our Contact page and include your order number, a description of the issue, and clear photos when applicable. We will review the request and provide an appropriate resolution.